Open Heart Love Necklace

We offer a one year warranty for all products on manufacturer defects. Normal wear and tear is not covered by our warranty. The warranty does not cover lost or stolen items. Each order is eligible for one warranty replacement only.

Returns

We offer a return and exchange policy within 30 days of the order's fulfillment date.

To request a return or exchange please complete our returns and exchanges form HERE

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Engraved or custom products are not refundable and are final sale.

Additional non-returnable items: Gift cards

Shipping costs & return shipping costs are not refundable if item is as described and has no defects.

We will refund all shipping costs if an error from our part was made.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thesteelshop.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.
Normal wear and tear is not covered by our warranty.
If you need to exchange it for the same item, send us an email at support@thesteelshop.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Orders
Please note international orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees.

Gift Cards
Gift cards cannot be purchased at a discounted price during sales and promotions.