FAQS

Returns and exchanges

What is your return and exchange policy?

How do I request a return or exchange?

Can I return or exchange sale items?

Do you offer return labels?

When will I receive my refund?

How much is the return shipping fee?

Shipping

Do you ship worldwide?

What are the shipping fees and delivery timeline?

Will I be charged duties and taxes?

What if I refuse my package or delivery has failed?

My order

Can I change or cancel my order?

Can I change my shipping address?

Can I resize my item?

How can I track my order?

Why was my order canceled?

My order status says unfulfilled. What does that mean?

I did not receive an email confirmation for my order, is this normal?

How to unclasp my jewelry?

How to unscrew cremation urn jewelry for ashes?

Product care & warranty

What is your warranty?

What is 316L Steel?

How to care for my jewelry?

Are your steel products waterproof?

Are your leather products waterproof?

What is the plating on colored steel?

Engravings

Can you engrave in different languages?

Can you engrave hearts or symbols?

Can you engrave an image or a picture?

Can engraved items be returned or exchanged.

Can I send back my item for an engraving?

Privacy policy

What is THE STEEL SHOP's privacy policy?

Terms of service

What is THE STEEL SHOP's term of service?